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1) For 0SVC segment placement in all PNRs :

a. For Hotel Accommodation (0BO) : sell HTL segment, by inserting after air segment arriving in SIN.

b. The associated SVC segment must follow the HTL segment in the PNR (in red below).

c. Ensure the hotel check-in date is entered in the SVC element (in blue below).

d. An EMD must be issued for each hotel segment.

(1) SQ 1 Q 01NOV HKGSIN HK1 0800 1150 O*   E FR

(2) HTL SQ HK1 SIN 01NOV-OUT03NOVSSH/SGLB/1402/BREAKFAST

(3) SVC SQ HI1 SIN 01NOV-B/0BO/HOTEL ACCOMMODATION/NM-1JONES/
ADAMMR/6182901075033C1/300.00/AUD

(4) SQ 211 Q 03NOV SINSYD HK1 0940 2035 O*   E SU

2) For all other SVCs, enter SVC date relating to the segment which the EMD is issued for :

(1) SQ 212 Y 14JAN SYDSIN HK1 0740 1245 O*   E TU

(2) SVC SQ HI1 SIN 14JAN-D/993/PENALTY FEE/NM-1ALLEN/STEPHANIE/6182901075070C1/100.00/AUD

(3) SQ 231 Y 29JAN SINSYD HK1 0045 1140 O*   E WE

3) SVCs requiring endorsements (note: endorsement maximum characters = 123) :

(1) For Hotel Accommodation (0BO) : include reason for booking in endorsement box :

1G: >EMDI/SM3/IC6182901949001/ER3 NTS AT CARLTON HOTEL - SGLB - SSH CONF 123456 - IN 27JAN OUT 01FEB/FS

(2) For Miscellaneous Service Fee (A22) : include service in endorsement box :

1G: >EMDI/SM3/FS/IC6182901949001/ERCURBSIDE CHECK-IN SERVICE

(3) For Deposit (997) : include group info and itinerary in endorsement box :

1G: >EMDI/SM3/FS/ERSINGAPORE BUSINESS ASSOC. MEETING - 50 PSGRS - SQ231Y02DECSINSYD SQ242S08DECSY

(4) For Prepaid voucher (0BK) : besides adding SVC segment, there are 2 additional steps for SQ PTA EMD's :

- Add vendor remark (1G) or SSR (1V/1P) with fare and tax breakdown :

1G: V.ASQ*FARE AUD777.00 TAX 55.00AU 27.18WY 144.20YQ 25.00YR FEE 100.00 TOTL1128.38

- Issue EMD including the flight itinerary and fare/total tax/fee in the endorsement box with exact commission amount claimed :

1G: >EMDI/SM3/ERPTA - SQ231Y02DECSINSYD SQ242S08DECSYDSIN 777.00 251.38 100.00/FS/ZA38.24

(5) For Group Deposit, SQ requires an OSI with the EMD number in the group booking file :

1G: >SI.SQ*EMD 6182901949001

(6) Payment for Tour Group (DEPO) - Use the group name for the DEPO

1G: >EMDI/SM2/FS/ERBEACH TOUR-50PSGRS-SQ305Y24JANLHRSIN SQ306T30JANSINLHR

The purpose is for agents to handle group travel in which payment will be made by issuing DEPO EMD-S.
Etickets will be issued in Altea.

Forward the EMD-S number to the SQ ticketing staff who will assist with the group ticket issuance

Use the group name for the DEPO EMD-S

4) SVC segment examples :

SVC segment date

>0SVCSQEK1NRT12FEB-N1/D/993/PENALTY FEE/1000.00

EMD issuance date

>0SVCSQEK1ICN19MAR-N1/D/997/DEPOSIT/500.00

>0SVCSQEK1SYD13JAN-N2/D/A22/MISC SERVICE FEE/100.00

>0SVCSQEK1HKG04MAR-N1/D/0BK/PREPAID VOUCHER/2515.00

>0SVCSQEK1SIN31JAN-N1/B/0BO/HOTEL ACCOMMODATION/500.00

Hotel check-in date

>0SVCSQEK1LHR24JAN-NG/D/03E/DEPO/250.00

5) REBOOKING FEE (D/993) shall include Penalty Fee and NO SHOW FEE.

SQ also use CP tax to collect Penalty Fees. Please refer to SQ local office on the correct procedure to collect the penalty fees.

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